We know you’re excited to get your email set up on your computer. We should have your email working in Outlook® 2010 in about 5 minutes. These steps work for most of our customers, but sometimes you might need to make some additional changes depending on where you live and which ISPs you use.
If you follow the steps below, and you can’t receive or send email, please see Outlook 2010 and 2013: Troubleshooting Email for help.
BEFORE YOU START: To set up Outlook with your email, you need to know your POP or IMAP Email Server Settings and ports. To find them, check emails we sent to the subject: New Account Information and write down.
POP3 | |
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Incoming mail server | mail.yourdomain.com |
Outgoing mail server (SMTP) | mail.yourdomain.com |
IMAP | |
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Incoming mail server | mail.yourdomain.com |
Outgoing mail server (SMTP) | mail.yourdomain.com |
That’s it. If everything is working OK, you should see some email messages. If you don’t, press the F9 key on your computer to receive messages.
The Outlook Setup Tool is an executable file that you will need to save to your computer, and then launch.
Some Internet service providers might not accept the Outlook Setup Tool’s default settings; you might need to manually edit them. For more information, see Troubleshooting Problems Connecting to Email in Outlook Express.
The Outlook Setup Tool supports the following operating systems and email programs:
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If you’re not receiving email messages or you can’t send messages, see Outlook 2010 and 2013: Troubleshooting Email. Don’t worry. There are a few things that can happen during the setup process. We’ll help you investigate and fix them.