TROUBLESHOOTING PROBLEMS CONNECTING TO EMAIL IN OUTLOOK EXPRESS

f you experience trouble connecting to your email account using Outlook Express®, there are several steps you can take to troubleshoot the problem.

BEFORE YOU START: To set up Outlook Express with your email, you need to know your POP or IMAP Email Server Settings and ports. To find them, check emails we sent to the subject:New Account Information and write down.

First, check Account Settings

1. For IMAP accounts, your settings should be:

   Username

   Your full email address

   Password

   Your email password

   Incoming Mail Server

   Your incoming email server name

   Outgoing Mail Server

   Your outgoing (SMTP) email server name

   Incoming Port

   Without SSL – 143
   With SSL – 993

   Outgoing Port

   Without SSL – one of the following: 25, 80, 3535
   With SSL – 465

   Outgoing Server Requires Authentication

   Enabled

2. For POP accounts, your settings should be:

   Username

   Your full email address

   Password

   Your email password

   Incoming Mail Server

   Your incoming email server name

   Outgoing Mail Server

   Your outgoing (SMTP) email server name

   Incoming Port

   Without SSL – 110
   With SSL – 995

   Outgoing Port

   Without SSL – one of the following: 25, 80, 3535
   With SSL – 465

   Outgoing Server Requires Authentication

   Enabled

If the problem continues:

1. You can also refer to one of the following provider tutorials:
   • How to configure Internet e-mail accounts in Outlook
   • How to Set Up Outlook Express